With clients around the world ranging from multi-national chains to single properties we get plenty of questions. We have summarized some of the most frequent ones here. If you have more questions, contact us and we'd be happy to answer.
Infrasys Cloud POS is versatile and provides different implementation options into only to suit different scale of operations but also network security requirements of our customers. For large hotel implementations a dedicated server is always preferred for a better control on outgoing access to Infrasys Cloud HQ (rather than setting all POS client to have internet access), this also provides failover capability on application level. During network downtime, workstations can switch to standalone mode to resume operation and once the network is available sales data automatically synchronises with Infrasys Cloud. Recommended server requirements are not extensive and since we support virtual machines, the cost of a small server footprint on site can be further reduced. There is no limit to the number of POS Clients supported during a standalone mode.
There are no limit to the number of workstation running in standalone mode. All terminals can be installed and setup as smartstation which have the capability to run in standalone mode.
Because the system can run in standalone mode in case of network failure, transactional data is locally available for the hotel to operate without any impact on operations. The operation has access to property level reporting as well and there is no additional or manual work needed. Once the network connection to the cloud becomes available, all the transactional data get uploaded to the cloud automatically. It is quite seamless.
We provide Kitchen Display System as a part of our core modules of Infrasys Cloud. In addition, we integrate with a multitude of third party KDS providers either via our API's or by integrating with their API's.
Infrasys Cloud provides robust enterprise set up capability which adapt very well in chain hotels as well as chain restaurant operations. There is no limitation to the number of hierarchy levels that may be set up in Infrasys Cloud. Additionally, the ability to combine grouping definitions extends the enterprise capability offering the needed flexibility to large enterprise operation in managing their global, regional as well as local configuration requirements.
Infrasys Cloud uses Amazon's AWS servers and cloud computing technology. This means the data is stored closest to where it is being used respecting local and international security and privacy regulations.
The advantage of a cloud based system is that it doesn't have end-of-life issues. Because this is a software as a service we guarantee that you will always be running on the latest version without needing to disrupt operations in order to upgrade your software. For more information read our more in-depth description of how to avoid end-of-life issues here:
Being part of the Shiji Group we have integrations and connectivity as part of our mission statement. We built Infrasys to be as open as possible towards third party systems, both hardware and software. Our APIs are accessible through our API portal and anyone who wants to build their own technology can do so once registered for access. Read more about our APIs and get access to our API portal here: https://infrasys.shijigroup.com/integrations
Infrasys Cloud offers a robust Table Management Solution (TMS) that not only allows online bookings (with complete inventory control) but also provides your guests the ability pre-order via online menus. Guest preferences, spend history as well as transactional data is recorded within the Table Management Solution. In addition, integration with third party online booking channels is also available.
Shiji Payment Platform enables payment integration both for fixed device and Pay@Table payment processing including traditional card transactions and disruptive payment methods such as Alipay & WeChat Payment.A highly secure PCI-DSS 3.2 & PA-DSS 3.2 validated application, built with security in mind and reducing customer PCI scope by utilizing tokenization with Infrasys Cloud.
Yes, you can preserve your hardware investment and re-use existing hardware such as Micros terminals. Epson printers running on TCP/IP protocol may also be re-used.
We offer 24x7 support globally for Infrasys Cloud. Shiji is heavily focussed on local support and provides Level 1 support locally across large number of countries globally.
Email or call us and we can answer any questions you may have. Our global network of offices have specialists ready to help work out the best solution for your company.